Getting help is as simple as clicking "Log a support request."
Here's how to make sure your request gets the attention it deserves and a speedy resolution.
Start by selecting the category that best matches your situation.
We've organised these categories to cover the most common types of requests we receive. It helps us ensure the right team takes a look at your issue, and also lets us follow up with the right questions on the next step.
Don't stress too much about getting it perfect - we can always move your request to the right team if needed!
Once you've picked a category, you'll see a form with questions tailored specifically to that type of issue.
These aren't random questions - they're designed based on what our support team typically needs to know to help you quickly. The form adapts based on your category choice, so you'll only see relevant questions.
This is where you can really help us help you! Upload any screenshots, screen recordings, or documents that show the issue you're experiencing.
A quick screenshot of an error message or a short screen recording of unexpected behavior can save hours of back-and-forth questions. Think of it as showing rather than just telling - it makes a huge difference in how quickly we can understand and fix your issue.
Finally, let us know how urgent this is for you. This helps our team organise their workload so the most critical issues get attention first, while still making sure everything gets resolved.
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Urgent or High — We will spend more time on an urgent request up-front to resolve it immediately, and will contact you for directions if it is taking significant time to resolve.
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Medium or Low — We will spend a small amount of time investigating a lower priority request, and resolve it if we can. Otherwise we'll come back to you with our proposed solution and estimation before proceeding.
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Are you completely blocked and can't move forward? That's high priority.